Hospitality🙌, Management📋 - 6 months
Responsibility - - Expertly prepared and served high-quality espresso beverages, teas, and refreshments for executive meetings, corporate events, and VIP clients in a fast-paced boardroom setting. - Maintained impeccable presentation and hygiene standards, ensuring all beverages and catering setups met luxury service expectations. - Customized drink orders to individual preferences, demonstrating strong attention to detail and a personalized approach to guest satisfaction. - Managed inventory and supply orders for specialty coffee, milk alternatives, and premium ingredients, minimizing waste while ensuring consistent availability. - Collaborated with catering and events teams to coordinate seamless service, anticipating needs and adjusting setups for different meeting formats. - Received consistent positive feedback from executives and clients for professionalism, efficiency, and elevating the overall meeting experience.
Hospitality🙌 - 23 months
Responsibility - Managed small café (7 staff), boosted sales 10%, cut waste 15%, trained team, handled ops/scheduling
Dedicated and results-driven hospitality professional with 3 years of experience in high-volume customer service environments, including 1 year of successful café management. Proven ability to lead teams, optimize operations, and deliver exceptional guest experiences while driving sales and efficiency. Adept at staff training, inventory control, and creating a welcoming atmosphere that keeps customers returning. Strong multitasker with a keen eye for detail, a passion for service excellence, and a commitment to fostering a positive workplace culture. Thrives in fast-paced settings, consistently exceeding performance targets and elevating brand reputation through outstanding leadership and customer engagement.
Key Strengths:
✔ Team Leadership & Staff Development
✔ Operational Efficiency & Cost Control
✔ Customer Relationship Building
✔ Sales Growth & Upselling
✔ Scheduling & Workflow Optimization
✔ Conflict Resolution & Problem-Solving
Ready to bring a hands-on, proactive approach to a dynamic hospitality team, combining management expertise with a deep understanding of front-line service to achieve outstanding results.
