Waiting Staff, Boom Boom Room, Brisbane
About This Job
The Waiter/Waitress is responsible for providing exceptional customer service from the initial greeting of a customer to close out of their bill. T
hey must meet all reasonable requests of the customer acting as the primary contact for the customer’s dining experience.
The Waiter/Waitress has a direct reporting line to the Venue Manager. During shifts, the Waiter/Waitress is also accountable to the Floor Supervisor.
Key to your success will be your demonstrated experience in the following areas:
Greet and escort customers to their tables, providing excellent customer service to guests
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses and maintain a tidy dining area for customers
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:
Proven work experience as a Waiter/Waitress
Hands-on experience with cash register and ordering information system POS
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Ability to work as part of a team
Offer
You will be joining a company that wants you to succeed, we offer:
Competitive award rates for our casual staff
Flexible working hours to suit your lifestyle
Amazing discounts at our venues
Career and development opportunities, learning from the best.
