Student Services Officer Brisbane

About This Job

Join Greenwich College, one of Australia’s fastest growing education organisations and a member of the ASX listed NextEd Group Limited.

As a Student Services Officer you’ll be responsible for providing high-quality customer service, maintaining high satisfaction levels, and ensuring our high volume of student enquiries are responded to promptly and effectively.

You’ll achieve this by:

• Fostering a service-centric mindset within the team
• Providing frontline student support and dealing with any concerns or problems that may arise
• Working closely with admissions, academic and marketing teams to ensure efficient and timely student admin and stakeholder objectives
• Demonstrating awareness of diverse cultural and social backgrounds while having a sensitive and supportive approach
• Developing further knowledge about the administration of the student lifecycle

Personal traits:

• Outstanding communication skills – both written and verbal
• Patience, compassion and willingness to help
• Self-learner with internal drive to deliver quality outcomes
• Looking to grow professionally
• Curious and passionate about learning and self-development
• Resilience and perseverance

Experience:

• Experience in a client services role within the international education sector
• Strong organisational skills and the ability to excel in a busy high volume environment
• Exceptional attention to detail and accuracy also in time-sensitive situations
• Experience in working as part of a team
• Excellent interpersonal, verbal and written communication skills, and the ability to communicate with clarity and ease
• Strong digital skills or the ability to develop these on the job – automations and analysis using the latest applications

Key questions to address when applying:

1. Why are you applying for this role?
2. Demonstrate your ability to provide high-quality customer service.
3. Are you able to work a rotating roster system with shifts starting as early as 7.45 am and finishing as late at 7 pm?

For further information regarding this role, please contact Lenka Nemesova, Employee & Student Officer – lenka.nemesova@greenwichcollege.edu.au

Profile

I’m a friendly and reliable student looking for part-time or casual work. I have experience working in cafés and enjoy working in a busy team environment. I’m comfortable with customer service, taking orders, making basic coffee and keeping the workplace clean and organised. I’m a quick learner, punctual and always willing to help.