About me
Hamish Lancaster
Creative Communicator | Copywriter / Art Director
Customer Experience Specialist
Email: hamish.lancaster@gmail.com
Website: www.hamishlancaster.com
Location: Brisbane, QLD
PROFILE
Versatile storyteller with a background spanning copywriting, animation, and customer support. A graduate of AWARD School and QUT’s Animation program, I combine a decade of creative work with real-world empathy and service experience. Whether crafting a headline, solving a user issue, or delivering motion graphics, I bring clarity, energy, and heart to every project.
EXPERIENCE
Freelance Creative – Copywriter / Designer / Animator
Self-Employed | 2001–Present
Creative solutions for clients across copywriting, animation, design, and motion graphics.
Animated content for British Council’s Youth Activision Kit
Motion design for QLD Health, QUT, Brisbane City Council
Visuals for government launches & artistic performances
Digital storytelling workshops for high school students
RACQ – Claims Management Officer (Property)
Brisbane, QLD | Mar 2025 – Jun 2025
Managed high-volume property claims during severe weather events
Provided empathetic, efficient support through recovery phases
Equifax – Customer Service Representative (Fit2Work)
Brisbane, QLD | Dec 2024 – Mar 2025
Verified identity documents for national security checks
Supported AEC onboarding and maintained compliance
Tech Mahindra – Technical Support Specialist (Telstra)
Brisbane, QLD | Jan 2022 – Jul 2024
Resolved NBN/mobile tech issues for residential users
Trained peers; improved knowledge base
Regularly exceeded call quality and service KPIs
News Corp Australia – Media Sales & Support Consultant
Bowen Hills, QLD | Mar 2017 – Sep 2020
Sold and managed classified ads across major newspapers
Ensured compliance; recognised for customer rapport
Queensland Government Statisticians Office – Market Research Interviewer
Brisbane, QLD | Sep 2020 – Dec 2021 & Nov 2015 – Mar 2017
Conducted structured phone interviews; exceeded KPIs
iView (Ipsos) – Market Research Interviewer
Brisbane, QLD | Jun 2012 – Feb 2017
Delivered CATI-based surveys for public/private sectors
Queensland University of Technology – Digital Media Officer
Brisbane, QLD | Oct 2011 – Apr 2012
Created animated content for internal student campaigns
Apple Retail – Service Specialist
Chermside, QLD | Feb 2010 – Sep 2011
Delivered product training and tech support
High NPS and transitioned from sales to service role
JMC Academy – Animation Lecturer/Tutor
Brisbane, QLD | Jun 2009 – Jun 2011
Taught animation, VFX & production to undergrads
Mentored students and improved curriculum
EDUCATION
AWARD School – Creative Advertising Course
Advertising Council Australia | 2018
Creative Copywriting Short Course
Advertising Council Australia | 2017
Bachelor of Fine Arts (Animation) with Distinction
Queensland University of Technology (QUT) | 2004–2008
GPA: 5.7
SKILLS
Creative
Concept development
Copywriting & storytelling
Motion design & animation
Art direction
Video/photography production
Technical
Adobe Creative Suite
NBN/network troubleshooting
Salesforce, Zendesk
Fit2Work document systems
People & Process
Customer service & complaints
Research interviewing
Cross-functional teamwork
Calm under pressure
RECOGNITION
QLD State Finalist – National Poetry Slam (2014)
Winner – Cipher Cities Game Design Competition (2008)
Work Preferences
