Gina Yang

About This Job

Gina Yang

Sunnybank, Qld 4109 Australia
M: 0406 632 583

E: ginayang1113@gmail.com

KEY STRENGTHS

–          Excellent customer service skills including 5 years’ experience in

Car and Life insurance sales

–          Self-motivated with strong organisational skills – most successful salesperson five years in succession.

–          Ability to work with all age and cultural groups

–          Proficient in written and highly proficient in spoken English

–          First language is Korean and basic proficiency in Japanese

–          Impressive stamina and engaging social skills

Employment History

Velocity Disability Support Service

–          Support clients with a range of activities, such as assisting to maintain their homes (domestic assistance), accessing the community and attending appointments (social support).

–          Support clients to achieve and meet their goals as specified in their NDIS plan.

–          Provide regular case notes and communicate with the Service Coordinator about the health, well-being and progress of the individual.

–          Work collaboratively with the individual and the disability services team, and provide support that best meet the individual’s needs.

–          Teaching real life practical life skills such as cooking, cleaning, effective communication, and assisting to manage challenging behavior

–          Supporting to establish and maintain relationships and interests in community activities, venues, and services

–          Supporting fitness, and assisting with social, and confidence building activities.

–          Medication administration duties.

Wagners Concrete PTY – Quality Assurance Inspector

–          Create quality measurements to track improvement in products

–          Execute quality improvement testing and activities

–          Develop quality assurance standards and company processes

–          Adhere to industry quality and safety standards

–          Create reports documenting errors and issues for fixing

–          Work closely with the development team to improve existing products

–          Maintain standards for reliability and performance of production

–          Official QC inspector. Inspecting segments of concrete once completed for defects, cracks, holes.

Allegro Facility Management – Support Coordinator

–          Hygiene Consultant, ensuring that School maintenance is up to government’s Expectations and legislation.

–          Responsible for the values and ethics of Augusta State School and Woodlinks State School.

–          Following all proper operating procedures as well as OH&S.

Prunet English Institution – English as a Second Language Teacher

South Korea – Dec 2017 + Feb 2018

–          Taught oral and written English skills to primary aged school children

–          Managed class sizes ranging from 25 – 30 students

–          Responsibilities included implementing a set English language curriculum, preparing lessons, evaluatin

–          progress formally and informally, marking assignments, consulting with parents, and managing the classroom environment

South Bank Rydges & Riverside Hotel– Customer service correspondent

–          Operating the facilities efficiently

–          Setting up for events by putting tablecloths and place settings, arranging table placement and setting up the wedding banquet, buffet, conferences

–          Checking the room is turned around, ready for the next event

–          Sales and Administrative tasks for Rydges

–          Providing with dynamic and high-level customer service to meet client’s full standard

–          Performing hotels regulatory services as per Rydges service delivery plan

–          Maintaining high standard of safety and personal and occupational standard

–          Adhering to Australian Government’s safety regulations and policies

Samsung Life Insurance Company, South Korea + Salesperson

–          Provided life insurance quotes to potential and existing customers

–          Liaised insurance products to interested customers

–          Obtained clearance to provide insurance scheme to my providers.

–          Assisted clients and organizations to establish right value for money with the correct set of scheme.

Hyundai Marine & Fire Insurance, South Korea + Salesperson

–          Provided quotes and customer service support to customers interested in renewing their insurance policies

–          Consistently among the top sellers of products in a department of 60 salespeople

–          Developed sales scripts used by management to train new salespeople

EDUCATION & TRAINING

–          Certificate III in Spoken and Written English (2019, Southbank TAFE)

–          Certificate IV in Cookery (2010 Sarina Russo School, Brisbane, Australia) – coursework and practical training in food handling and preparation

–          Diploma in Hospitality (2009 – 2010 Sarina Russo School, Brisbane, Australia).  Coursework and practical training in various hospitality fields including hotels, restaurants, and sports clubs

–          Diploma in Business (2007 – 2009 New Zealand Management Academy, Auckland, New Zealand).  Coursework and practical training in management and business administration.

–          Insurance Licences for Car and Life Insurance (2003 – 2006 obtained national licenses in Seoul, South Korea)

–          High School Diploma (2000 – An Yang Foreign Language High School, Kyung Ki, South Korea) – majored in Japanese

–          First Aid and CPR Certificate (2023)

–          Blue card and Yellow (Disability) Card pending

References

Provided on request.