Front Office All-rounder

About This Job

Brisbane Marriott is currently seeking a thoughtful and dynamic individual to join our Front Office team. This is an exciting opportunity for 2 full-time positions working across our Front Office department including Front Desk, At Your Service, Concierge, and our Valet Bell Desk.

Be Brilliant with Brisbane Marriott

Brisbane Marriott Hotel invites guests to experience inspired luxury in the heart of the city. The hotel’s dedicated and professional associates take pride in the art of hosting and welcoming guests with genuine, warm and attentive service.

With guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel’s riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves – Brisbane’s newest entertainment and dining precinct.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

Job Summary

The role of Front Office – All-rounder will be an ambassador for the hotel and will deliver exceptional service to our valued guests. The successful candidate will be provided with the opportunity to work in all aspects of the Front Office Department including Reception, At Your Service (Switch Board), Night Audit and Concierge, allowing a well-rounded skill set.

Core Responsibilities:

• Host our Guests BRILLIANTLY by welcoming all guests using a professional yet friendly manner
• Check-in/Check-out guests, answer calls from both in-house and outside guests.
• Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
• Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
• Handle reservations enquiries and assist with accommodation bookings
• Develop a close and harmonious working relationship with all departments within the hotel

Ideally, you will have:

• Previous experience in a customer-focused position
• Exceptional communication skills with the ability to create personal connections with guests
• Passion for providing exceptional customer service that is above and beyond
• The ability to think quickly on your feet and solve problems promptly
• Ability to effectively work independently and also part of a team
• Positive attitude, great multi-tasker and organised with a great attention to detail
• Flexibility with working shift work and weekends
• An up to date RSA and drivers Licence
• Covid-19 Vaccination required – completed vaccination or willing to be vaccinated.

Benefits

Marriott offers “Life. With the Works”, a portfolio of benefits, so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

• Flexible working
• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand and Culture

At Marriott we put “people first”, guest and associate alike. Accepting individuals for who they are, their best selves, to inspire brilliance from within and be the brilliant hosts. Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you’ll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.